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SHIPPING POLICY

Last updated: April 26, 2026.

At Skapandi, we work to ensure your order arrives safely, clearly, and without surprises. Below, we share our Shipping Policy.

1. Shipping Zones

Skapandi ships to:

  • The entire Mexican Republic

2. Manufacturing times

At Skapandi, delivery times depend on the number of pieces ordered:

  • 1 to 5 pieces: 5 business days

  • 6 to 10 pieces: 10 business days

  • More than 10 pieces: the delivery time will be informed directly to the customer, considering the quantity requested and the delivery address, normally it is 15 business days.

Delivery times begin counting from the confirmation of payment.

3. Delivery times

Once the order has been shipped, the estimated delivery time is:

  • Domestic shipping: 3 to 7 business days

Delivery times may be affected by causes beyond Skapandi's control, such as weather conditions, high parcel demand, or external logistical situations.

4. Shipping costs

  • Shipping costs are calculated at checkout or communicated to the customer beforehand.

  • For bulky or heavy products, shipping can be quoted on a personalized basis.

  • Skapandi reserves the right to modify shipping costs without prior notice.

5. Parcel delivery company

Shipments are made through reliable courier and transport companies, selected according to the type of product, destination and security conditions.

Once the order has been shipped, the customer will receive the corresponding tracking information.

6. Order Delivery

It is the customer's responsibility to provide a complete and correct address.
Skapandi is not responsible for delays or returns resulting from incorrect or incomplete information.

At the time of delivery:

  • The customer or person in charge must check the package.

  • Any visible damage must be reported immediately to the carrier and Skapandi notified.

7. Delays or incidents

In case of delays, loss or damage during shipping, Skapandi will support the customer in the clarification process with the corresponding shipping company, without this implying direct responsibility for external causes.

8. Undelivered shipments

If an order cannot be delivered due to causes attributable to the customer (absence, incorrect address, refusal), the reshipping costs will be borne by the customer.

9. Contact

For any questions related to shipping, you can contact us at:

📩 Email: info@skapandimuebles.com

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